Shipping
MORE DETAILED SHIPPING INFO...
Shipping Cost
The shipping cost will appear at checkout after your delivery details are entered.
Shipping is free for all Australian orders over $1000, or alternatively there will be the option to select Australia Wide (Metro) or Australia Wide (Rural).
While we do our best to provide you with the lowest prices possible, we appreciate your understanding if the shipping costs exceed the estimated delivery and handling fees, you will be notified of any additional costs before we proceed with the order.
On the other hand, feel free to contact us for a quote if you think the system has over-estimated, we are happy to work out the best price for you.
Shipping within Australia
We use various networks of couriers.
Some of our products are shipped directly from our Partner Warehouses' to ensure you receive your order as quickly as possible.
Selecting the correct shipping option at the checkout...
You will be provided with two options for shipping:
Option One:
AUSTRALIA WIDE (Metro) - all locations across Australia in the city metro area.
Option Two:
AUSTRALIA WIDE (Rural- all non metro) - all rural/remote locations across Australia.
If you are unsure, here's a general guide for quick reference to check your suburb:
NSW /ACT (2000 - 2234) - METRO
NSW / ACT (2235 - 2999) - RURAL
WA (6200 - 6999) - RURAL
International Shipping
We can ship internationally. Email sales@evokeuniforms.com.au for a quote.
Dispatch Times
Blank stock orders are generally dispatched within 1-3 business days, occasionally it will take longer if stock is to be collated from multiple warehouses.
Note: Some brands like Bisley Workwear and JB's Wear have minimum order quantities or do not ship direct. We place orders with these suppliers every 2-3 days, your stock will be combined with other orders, then shipped out from here as soon as it arrives.
Embroidered/Printed orders are dispatched within 3-4 weeks, as long as items are available.
If for any reason we are unable to dispatch your order, you will be notified within 2-3 business days.
Custom items that require manufacturing (eg. bulk offshore production) can take 4 weeks - 3 months depending on the item, any longer than normal timeframes will be advised at the time of order.
Shipping Times
Once your order is dispatched, delivery time will depend on your location. Generally within 5-10 business days Australia Wide.
Express Shipping
if you require your order quicker. Please contact us to organise Express Shipping.
Australia Post eParcel Service
Click here to check if your postcode is in the Australia Post Express Delivery Zone.
EXPRESS DELIVERY (if you are in the Australia Post Express Delivery Zone)
You can expect delivery the next business day from dispatch.
EXPRESS DELIVERY (if you are outside the Express Delivery Zone)
You can expect delivery within 2-4 business days from dispatch.
Order Tracking
You will receive an email to track your order once it is shipped. Your email will contain a Tracking ID Number and a link so that you can check the delivery status of your order online.
Signing For Delivery Of Your Order
When your order is delivered it will require your signature.
We suggest delivery to a work address, if you will not be home.
If no one is available to sign, a calling card will be left.
We can not ship to PO boxes. We can not offer an "Authority to Leave" option and drivers can not call on approach.
Changing Your Shipping Address
Your shipping address can be changed as long as your order has not been dispatched from the warehouse. To change your shipping address, please contact our Customer Service Team as soon as possible on 0409 259 550 or email sales@evokeuniforms.com.au stating your order number and new shipping address.
Public Holidays
We do not ship orders on Public Holidays.
Local Pickup
A local pickup option is available from our Gnangara warehouse for all WA orders. You will receive an email advising when your order is ready for collection. Pick up hours are between 9am and 2pm Monday to Friday.
Please note: Stock is ordered in as required from our large list of suppliers/brands, so as long as you are aware that it will take a little longer to come here first for you to collect (instead of going direct to your address). It suits customers who can't accept deliveries to their home or work.
Transport Assurance
All orders are covered by transport assurance against loss or damage to goods in transit.
A receiver signature on either a Proof of Delivery copy of the consignment-label, a sub-docket or an 'electronic signature' signifies the goods were delivered in full and not damaged in any way. If the goods are damaged the receiver must make a note stating this on the Proof of Delivery. If they have any doubts they MUST sign 'Pending Inspection' and cross out 'Accepting the goods in good order'. Claims must be made within 14 days of the incident occurring.
We do not offer an "Authority to Leave" option as this would void the transport assurance.
