Frequently Asked Questions
Q. Do you sell direct to the public?
A. Yes, we are an Online Retailer selling to the general public and we also provide Uniforms and Promotional Items to many Businesses, Schools and Sporting Clubs.
Q. Do you have a store I can visit?
A. We are an Online Retailer only. This keeps our overheads and prices low. Our warehouses are not open to the public.
Q. Is it true that uniforms are tax deductible for businesses?
A. Yes, provided the uniform is branded (embroidered or printed with your business name or logo) then the purchase of uniforms, corporate workwear or protective wear is usually tax deductible for businesses.
Q. Is there a minimum order?
A. There are no minimum's, except for branded Headwear and Promotional Items.
Q. When would I receive my order? How much is shipping?
A. Please refer to our Shipping page for more information on Despatch and Shipping.
Q. Can I pickup my order if I live locally?
A. Yes, there is a local pickup option available from Tapping, WA 6065. You will receive an email advising the pickup address when your order is ready for collection.
Q. How do I place an online order?
A. More information on our Easy Online Ordering System can be found here.
Plus you can earn Reward Points for every order placed online!
Q. Can I place my order via phone or email?
A. Yes you can! It is preferable for you to order and pay online when able to, as this expedites the ordering process, however you can order via email or phone if you require. We will email through an order confirmation once your order is keyed into the system.
Q. How do I request a quote?
A. You can view prices online, or contact us if you require a formal quote - provide as much information as possible, ie. your company details (including delivery address) and logo if branding required along with the product information - brand, code, name, colour, sizes and quantity required.
Q. How do I know what size to order?
A. Please refer to our How To Measure page for help with choosing sizes.
Q. Do you offer discounts for bulk orders?
A. Yes we do. You'll find bulk pricing listed in the applicable products.
Q. How do I add branding? (embroidery, printing, etc)
A. Follow the steps from 1 through to 5 on each product page.
Step 2 allows you to select your branding method and position and step 3 allows you to upload your logo/s. Click here for more info.
Q. Can I add a pocket to my polo?
A. Yes you can. Minimum quantity for pockets alterations is 10 polo's of the same style and colour. Add 10 x pockets to your order from the alterations menu.
Q. Can I add sports numbers?
A. Yes you can. Minimum quantity is 10 items. Add 10 x numbers to your order from the alterations menu.
Q. Can I have shirts cut from long sleeve to short sleeve?
A. Yes you can. Minimum quantity is 10 items. Add 10 x short sleeve to your order from the alterations menu.
Q. Can I supply garments for branding? (embroidery, screen-printing and sports numbers)
A. Yes, and we'll even do it for the same low prices. Customer arranges delivery of the garments to us.
Only brand new garments will be accepted for branding. We will take no responsibility for the end result as we cannot guarantee branding onto fabrics or garments that we are not experienced with nor familiar with. We will not replace any garment not supplied by us under any circumstance.
Q. Where can I find pricing and artwork specifications for embroidery?
A. See our Embroidery Prices here.
Q. Where can I find pricing and artwork specifications for screen-printing?
A. See our Screen-Printing Prices here.
Q. What if I can't find what I'm looking for in the online shop?
A. The items in our online shop are a selection of our most popular styles, there are many more available. You can browse our huge range of online catalogues. Or contact us with your requirements and we can provide you with a shortlist of the most suitable items.
Custom manufacturing is also an option whether it be from an existing item you already have, you can select one from our custom made section in our shop or you can make up your very own style.
Q. Are samples available?
A. Yes, they are. Click here for more information.
Q. Why are your prices so cheap?
A. Our aim is to provide everyone the opportunity to have the best products at the lowest prices. Having an almost completely online business allows us to do this.